Loyalty Program Levels
Loyalty Program FAQ
What is the Loyalty Program?
The Loyalty Program is our way of rewarding dedicated players with exclusive privileges and luxurious bonuses as they advance — including faster payouts, higher withdrawal limits, increased cashback, a personal manager, and truly impressive rewards such as a € 5,000.
How do I join the Loyalty Program?
All players are automatically granted instant access to the Loyalty Program upon registration.
How do I earn Loyalty Points?
For every €0.1 wagered with your real balance in slots, you earn 1 Loyalty Point. The more you play, the faster you level up.
How do I track my Loyalty progress?
You can view your current level and Loyalty Points balance in your personal profile. Everything updates in real-time.
What are the benefits of being a Loyalty Program member?
Perks include cashback up to 25%, birthday bonuses up to € 3,300, level-up rewards, personal managers, faster payouts, and prestigious real-world gifts.
How do I level up in the Loyalty Program?
Place real-money bets and accumulate Loyalty Points. Each new level brings more exclusive rewards.
What rewards can I expect at higher levels?
Higher levels bring enhanced rewards such as increased cashback, substantial bonuses, a Casino Cruise, and an elegant watch to emphasize your status. As a cherry on top, a € 5,000 cash prize awaits you.
Can I lose my Loyalty Level?
No. Once you reach a level, it’s yours to keep—along with all the benefits that come with it.
How often is cashback credited?
Every Friday at 13:00 UTC, your cashback is added to your account, offering consistent rewards for your loyalty.
Do Loyalty Points expire?
No, Loyalty Points are yours to keep and continue to build as you play, ensuring constant progress.
Who can I contact for more information about the Loyalty Program?
For additional insights, feel free to contact our 24/7 support team or your personal manager.
What happens when I reach the highest level?
You'll unlock the Spin Legend tier—reserved for legends. Enjoy max cashback, premium service, and prizes that turn dreams into reality.
How can I receive Level-Up prizes?
Level-Up prizes are automatically awarded when you advance to the next level. You will receive a notification about your level-up, and this information will also be displayed in your profile.
Are there any restrictions on earning Loyalty Points?
Yes. Loyalty Points are awarded only for eligible games and real money bets. Please note that the following games and providers do not participate in the Loyalty Program, and no Loyalty Points will be awarded for bets placed on them:
Excluded Games & Providers Please note that the following games and providers do not participate in the Loyalty Program, and no Loyalty Points will be awarded for bets placed on them: All Live Casino games, including but not limited to providers: Pragmatic Play Live, Evolution Gaming, BetGames.TV, Live88, Microgaming Live, PopOK Live, Ezugi, OneTouch, 1x2 Gaming, Mascot Gaming, Microgaming, Evoplay Entertainment, Pragmatic Play, 100HP Gaming Specific game: Gates of Olympus 1000.