TERMS AND CONDITIONS

Date Last Modified: 14.05.2025

1. GENERAL

1.1. The website spinvoyage.com ("Casino", "Website", “Company”, "We", "Us", "Our", "Spinvoyage") is owned and operated by Clarity Castle s.r.l., a company registered and established under the laws of Costa Rica, with registration number 3-102-931758 and registered address at PROVINCIA 01 SAN JOSE, CANTON 15 MONTES DE OCA, SAN PEDRO, LOS YOSES, AVENIDAS OCHO Y DIEZ, CALLE TREINTA Y NUEVE, SEGUNDA OFICINA A MANO DERECHA, LY CENTER. 

Clarity Castle s.r.l. is licensed and regulated by the Government of Anjouan, as an Information Provider legally authorized to conduct online e-gaming operations from Anjouan.

1.2. Before using our Website, please, read these Terms and Conditions carefully. By registering a Player Account with the Website, You agree and confirm Your consent with the Terms and Conditions. These Terms and Conditions (the "Terms", “Agreement”) apply to all Players who use Spinvoyage and its Services. By accessing and using Spinvoyage, You agree to Our General Terms and Conditions, which include, this Terms and Conditions, Our Privacy Policy, Responsible Gaming Policy, Underage Gaming Policy, AML Policy, KYC Policy and any other policies or rules posted on Our Website.

1.3. The Player is solely responsible for being aware of and complying with the existing laws and regulations of the given jurisdiction and jurisdiction from which he uses Our Website in relation to online gambling. 

1.4. Player acknowledge and agree that the use of Our Services and paying the Games is at all times at the Player’ sole risk and responsibility

1.5. These Terms and Conditions come into force as soon as You as a Player (the “Player”) click on the “Sign Up” button and register Your Player Account (as defined below) with Spinvoyage. By creating and/or opening and/or registering a Player Account with Spinvoyage You signify to Spinvoyage that You have read Our General Terms and Conditions, understand them and accept them. You must read these Our General Terms and Conditions carefully in their entirety before clicking on the “Sign Up” button. If You do not agree with any provision of Our General Terms and Conditions You must not use or continue to use the Website.

1.6. Moreover, upon registration of Your Player Account You will immediately enter an agreement with Spinvoyage on terms and conditions contained in these Terms and Conditions (the “Agreement”). By using the Website, Spinvoyage Services, any of the Games and/or Your Player Account, You signify that You agree with Our General Terms and Conditions and commit Yourself to abide by them at all times when using the Website, Spinvoyage Services, any of the Games and/or Your Player Account.

1.7. Rules and explanations for participating in any of Spinvoyage’s Games, maintaining Your Player Account with Spinvoyage, and other important information is provided in separate links on the Website and are incorporated into Our General Terms and Conditions by reference.

1.8. Any reference to Spinvoyage’s Games in Our General Terms and Conditions shall refer to Сasino and other Games as such may from time to time become available on the Website. Spinvoyage reserves the right to add and remove Games from the Website at its own discretion without any prior notification of Players.

2. CHANGES TO GENERAL TERMS AND CONDITIONS

2.1. We reserve the right to unilaterally change Our General Terms and Conditions as needed. The most up-to-date General Terms and Conditions can be accessed from the links in the footer section of the Website. Website is not obliged to notify You about new changes coming into effect. It is Your sole responsibility to check Our General Terms and Conditions from time to time. If You do not agree to the updated General Terms and Conditions You must stop using the Website(s) and/or Games immediately.

2.2 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us from time to time without written notice to You.

2.3 Where We wish to make substantial changes to the General Terms and Conditions, We will give You as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph. For minor or insubstantial changes, We may not give You any notice of such changes

2.4 Where We make changes to the General Terms and Conditions which We wish to notify You of, We will do so by such method of notification as We may, in Our discretion, deem appropriate.

3. WHO CAN PLAY

3.1 The Casino accepts Players only from those countries and geographic regions where online gambling is allowed by law. It is the Player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before using the Website. Website is not liable for any offenses arising out of Your use of the VPN-services. If You use these programs to access the Website or Games from a Restricted Country, the Website is not liable for any claims that can arise because of using such Services and accessing Restricted Countries. 

3.2 We are not able to verify the legality of Service in each and every jurisdiction, consequently, You are responsible in determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside.

3.3 The right to access and/or use the Website (including any or all of the products offered through the Website) may be considered illegal in certain countries (including, for example, the USA, the United Kingdom, Cyprus, the Netherlands, etc.). We do not intend for Our Website to be used for sports betting, gambling or other purposes by people who reside in countries or jurisdictions in which such types of activity are illegal. We are not able to verify the legality of Service in each and every jurisdiction, consequently, You are responsible in determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside.

3.4 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Personal Account. The availability of the Website does not constitute an offer, solicitation or invitation by Us for the use of or subscription to betting, gaming or other Services in any jurisdiction in which such activities are prohibited by law. It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Player Account and/or using the Website and You represent, warrant and agree that You will do so.

3.5 We exclusively welcome adult players, with a minimum age requirement of 18 years or the minimum age required by law in Your jurisdiction, and Players who have reached the age specified by the jurisdiction of the Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Players must also have a valid and verified Player Account with Us. Spinvoyage reserves the right to request additional documents or information to verify Player’s age and identity.

3.6 It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to abide by Your native regulations.

3.7 It is entirely and solely Your responsibility to enquire and ensure that You are not presently struggling with compulsive or pathological gambling behavior that may constitute a gambling addiction or disorder. You understand the potential risks and negative consequences associated with excessive gambling, and you affirm that You currently have the self-control and financial ability to gamble recreationally and responsibly without it becoming problematic or detrimental to your well-being.

3.8 The Company reserves the right to ask for proof of age from the Player and limit access to the Website or suspend the Player Account to those Players who fail to meet this requirement.

3.9 Players from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money Games: 

Aruba, Austria, Australia, Belarus, Belize, Bonaire, Comoros, Costa Rica, Cyprus, France, Germany, Israel, Iraq, Lithuania, Malta, Netherlands, Puerto Rico, Saba, Spain, Statia, St. Martin, Ukraine and its occupied territories: Crimea, Donetsk, Luhansk regions, United Kingdom, USA, all FATF blacklisted countries (Democratic People's Republic of Korea, Iran, Myanmar), and or any other jurisdictions deemed prohibited by the Government of the Autonomous Island of Anjouan, Union of Comoros. By using the Website or the Games You confirm You are not a resident of or residing in a Restricted Countries. 

4. AVAILABILITY OF GAMES

4.1 Spinvoyage offers a range of Games, including slots, table Games, and live casino Games, provided by reputable software providers (the “Games”). The outcome of all games is determined by a random number generator (RNG) to ensure fairness and impartiality. Spinvoyage reserves the right to add or remove Games from Our Website without prior notice.

4.2 Spinvoyage does not accept any responsibility for any technical problems or malfunctions that may occur during gameplay or placing bets, including but not limited to interrupted gameplay, lost bets, or lost winnings. In the event of such problems, Players are advised to contact customer support immediately via [email protected].

4.3 Players agree to use the software of Our Game Providers as integrated in the Website only for the playing of Games in accordance with the Game Providers conditions and the terms and conditions applicable on each Game.

4.4 Please, keep in mind that some Games may be unavailable in certain jurisdictions, as required by the policies of Game Providers which may change from time to time.

4.5 By accepting these Terms and Conditions You confirm that You know and understand the rules of the Games offered on the Website. It is at Your sole discretion to familiarize Yourself with the theoretical payout percentage of each Game.

4.6 Players agree to comply with all applicable laws and not use the Games in any of the prohibited and restricted countries.

4.7 Using a VPN to bypass a Game Provider’s block is strictly prohibited and may lead to the confiscation of winnings.

4.8 Players agree do not reverse engineer or decompile any of the Games, modify, remove or obscure any proprietary notices placed on the Games, copy the Games by any means for any purpose whatsoever, attempt to derive source code or other confidential information from the Games or use the Games for any purpose other than playing the games or in any way that could adversely affect Game Provider’s name, image or reputation.

5. ACCEPTED CURRENCIES

5.1 The Website allows playing with the following currencies: EUR, CAD.

5.2 When signing up, Players have the option to select their preferred currency from the available list on Spinvoyage. Players can play in any of the available currencies or in the equivalent of their local currency in EUR. The full list available for the Player currencies is indicated in the Player Account. It's important to note that once a currency is chosen for a Player Account, it cannot be changed later. Players acknowledge and agree that the exchange rates of all currencies might change, and the Website is not responsible for any exchange rate changes. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of Your deposit.

5.3 If a Player intends to add funds from banking cards in currencies other than mentioned in his Player Account, they should be aware that their bank/payment provider will convert the money and should review the conversion terms to stay informed about any additional fees. Any banking fee in such conversion shall levy on the Player. Winnings are paid out in the currency of the Players Account.

6. FEES AND TAXES

6.1 You are fully responsible for paying and reposting all fees and taxes applied to Your winnings and losses arising from the Services according to the laws of the jurisdiction of Your residence.

7. DISCLAIMER OF LIABILITIES

7.1 By accepting General Terms and Conditions You confirm Your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from Your use of the Website. 

7.2 We are not liable for any hardware or software defects, unstable or lost internet connections, or any other technical errors that may limit access to the Website or prevent Players from uninterrupted play.

7.3 In the unlikely case where a wager is confirmed or a payment is performed by Us in error, the Casino reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

7.4 If We mistakenly credit Your Player Account with an amount that does not belong to You, whether due to a technical issue, human error, or otherwise, the amount will remain Our property and will be deducted from Your Player Account. If You have withdrawn funds that do not belong to You, prior to Us becoming aware of the error, the mistake amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Us immediately via [email protected].

7.5 In some cases, significant winnings might be caused by vulnerability in Games or incorrect processing of particular features or mechanics. In these cases, or similar to them, usually big winnings are achieved in a very short time in one certain Game with an extremely positive outcome which is thousands of times bigger than the initial deposit amount. Such cases may be treated as a casus fortuitous or fraud, depending on certain circumstances and, at the sole discretion of the Casino, winnings that resulted from software incompleteness, vulnerabilities or technical errors may be forfeited.

7.6 The Casino, its directors, employees, partners, service providers:

• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or Games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the Games.

7.7 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise about Your use of the Website or participation in the Games.

7.8 You acknowledge that the Casino shall be the final decision-maker of whether You have violated the Casino’s General Terms and Conditions in a manner that results in Your suspension or permanent barring from participation in the Website.

7.9 Spinvoyage is not responsible or liable for any typographical, technical, or human error in the postings of any type of odds. In the event of such an error, Spinvoyage holds the right to void any affected bets in order to correct the error.

7.10 Spinvoyage is under no circumstance to be held responsible or liable in equity, contract, tort, negligence, or any other theory of law for any damages or losses whether they are direct or indirect from any errors that may have occurred on the Spinvoyage website. 

7.11 Spinvoyage is not responsible for any breach of Agreement of the General Terms and Conditions caused by any circumstances that are beyond any feasible control. 

7.12 Spinvoyage reserves the right to withdraw the Website and/or elements of the Website at any time.

7.13 Spinvoyage does not guarantee any reimbursements, returns and refunds and in no case will provide money refunds, except when the funds in question have not been used by You as Your stake in the Games.

7.14 TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE GENERAL TERMS AND CONDITIONS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE GENERAL TERMS AND CONDITIONS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.

7.15 IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE GENERAL TERMS AND CONDITIONS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE GENERAL TERMS AND CONDITIONS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, WHICHEVER IS LOWER.

7.16 WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.

8. USE OF PLAYER ACCOUNT

8.1 In order to access the Website and play its Games, You as a Player must create an account (hereinafter - “Player Account”). You must be at least 18 years old and have legal capacity to enter into contracts in Your jurisdiction to create a Player Account. 

8.2 Each Player is allowed to create only one (1) personal Player Account. Only one Player Account is allowed per one home address, email address, telephone number, IP and shared computer.

8.3 Creating multiple Player Accounts by a single Player can lead, at the sole discretion of Spinvoyage, without warning to the termination of all such accounts and cancellation of all payouts, Bonuses, Free Spins and winnings to the Player. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

8.4 Any returns, winnings or bonuses which the Player has gained or accrued during such time as the Duplicate Account was active shall be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the Duplicate Account.

8.5 Bonus abuse is treated as ‘fraud’ in these General Terms and Conditions of Spinvoyage. Bonus abuse includes, but is not limited to, multiple accounts, collusion, software manipulation, VPN use, and exploiting loopholes and opening of Duplicate Accounts in order to take advantage of additional benefits or bonuses of Spinvoyage. If Spinvoyage suspects You in Bonus abuse, We may modify, suspend, or terminate Your Player Account without any prior written warning.

8.6 The Website can only be used for personal purposes and shall not be used for any type of commercial profit. 

8.7 You must maintain Your Personal Account and keep Your details up-to-date.

8.8 We reserve the right to make a phone call to the number provided in Your Player Account, which at Our own discretion can be a necessary part of the KYC procedure. Player Account and/or any actions in the Player Account may be terminated until the Player Account is fully verified. We will make reasonable efforts trying to contact You regarding the withdrawal of the funds, but if We are not able to reach You (by email or phone) within two (2) weeks as from the date of the request for withdrawal, Player Account will be locked, since You have failed to pass the KYC procedure.

8.9 We reserve the right to verify Your identity at any time and may request additional documents to confirm Your identity, age, and location. Failure to provide this information may result in the closure of Your Player Account.

8.10 The Player is obliged to fill out Our registration form to open a Player Account at Spinvoyage. The Player ensures that the information provided in registration form is correct, complete and up to date. After opening Your Player Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or Player Account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device. All transactions made where Your username and password and/or Player Account number have been entered correctly will be regarded as valid, whether or not authorised by You, and We shall not be liable for any claims in the event that You disclose Your username, password or Player Account number to anyone else (whether deliberately or accidentally). If You have lost or forgotten Your Player Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact Us immediately for a replacement through [email protected]. It is Your sole responsibility to keep all of the information updated and correct. We strongly advise You to use a complex and unique password for your Player Account, consisting of a combination of uppercase and lowercase letters, at least 8 numbers, and special characters.

8.11 In opening Your Player Account You warrant that:

8.11.1 You understand and accept the risk that, by using the Services, You may, as well as winning money, lose money;

8.11.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You in Your jurisdiction;

8.11.3 Online gambling is not illegal in the territory where You reside;

8.11.4 You are legally able to enter into contracts;

8.11.5 You have not been excluded from gambling; and

8.11.6. You have not already had a Player Account closed by Us for any reason.

8.12 Spinvoyage reserves the right to close, refuse and ban a Player Account at its sole foresight without any description of the reasons whatsoever. The Player has the right to close and/or suspend the Players Account at Spinvoyage at any time by contacting Our support by email [email protected]. If the Player wants to renew the contractual relationship with Spinvoyage the closed account has to be reopened by informing customer support via email [email protected] or chat. If the Player's Account has been closed due to any form of exclusion from gambling the Player Account has to stay closed for the amount of time it has been excluded.

8.13 If You have closed an unverified account with an active balance, it does not absolve You for the responsibility to complete Your identity verification; otherwise, We will not be able to process any withdrawals from Your Player Account.

8.14 If the Player requests to block his Player Account for any reason and the balance of the Player’s Account is less than the amount of the last deposit, the remaining balance will be returned to the last payment method. If the balance on the Player’s Account exceeds the amount of the last deposit, the winnings will be cancelled and the amount of the Player’s last deposit will be returned to the last payment method.

8.15 If the Website suspects the Player in acting in fraudulent or unfair activities, the Website may at sole discretion unilaterally impose penalties, revoke of winnings, withheld payment and possibly close the Player Account. The Player shall indemnify and shall be liable to pay to Us on demand all costs, charges or losses sustained or incurred by Us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Player’s fraud, dishonesty or criminal act.

8.16 The Website have a right to decline an application for a new Player Account if:

• The Registration Form on the Website has not been completed in full, and/or
• The information contained in the Registration Form is found to be incorrect and/or
• Any information required to be submitted in conjunction with the Player Account Registration Form or requested by Casino prior to or subsequent to the submission of such form is not provided by the applicant in the manner or format or within such timeframes as Casino may specify.

9. PROHIBITED ACTIVITY

​​9.1 The activities mentioned in this Clause 9 are not allowed, constitute a material breach of the General Terms and Conditions and should be considered as prohibited activity (the “Prohibited Activity”), including but not limited to:

9.1.1 providing information to third parties;

9.1.2 using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated Players; or the exploitation of an “error”;

9.1.3 undertaking fraudulent activities to Your advantage including the use of a stolen, cloned or otherwise unauthorized credit or debit card as a source of account deposits;

9.1.4 taking part in any criminal activities including money laundering and any other activity with criminal consequences;

9.1.5 colluding or attempting to collude and intending to participate, directly or indirectly, in any collusion scheme with any other Player in the course of any Game you play or will play on the Website.

9.2. The Company will take all reasonable steps to prevent collusion or any attempts to collude; detect them and the corresponding Players; and deal with the corresponding Players accordingly. We will not be liable for any loss or damage which You or any other Player may incur as a result of collusive, fraudulent or otherwise illegal activity or cheating and any action we take in this respect is at our sole discretion.

9.3 If You suspect a person is colluding, cheating or undertaking a fraudulent / prohibited activity you shall as soon as reasonably practicable report this to Us by e-mail.

9.4 If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the General Terms and Conditions, Your access to the services may be terminated immediately and/or Your Player account blocked. If Your Player Account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Player Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and You will cooperate fully with the Company to investigate any such activity.

9.5 If We have reasonable grounds to believe that You have participated in or have been connected with any form of prohibited activity (either detected by Us or by Our Game Providers and Our other suppliers) such as cheating and collusion practices which are used in the gambling and gaming industry (including but not limited to "Wonging", "Opposite Betting", “Perfect Pair” Card Counting, Dragon Tiger "Suited Tie" Card Counting or any other Card Counting techniques) - the Company reserves the right to discontinue providing service in general and/or to limit the usage of a specific Game type.

9.6 You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse others, including other players, or behave in this manner towards the Company staff that operate or support the Website.

9.7 You shall not corrupt or flood the Website with information causing the Website to malfunction, nor shall you take any actions that may affect the functioning of the Website in any way, for example, releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way any information available on the Website.

9.8 You shall use the Website for personal entertainment only and You are not allowed to reproduce the Website or any of its parts in any form whatsoever without first obtaining Our express consent.

9.9 You must not attempt to gain unauthorized access to the Website, the servers where the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or any similar type of attack. In case when this provision is breached, We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such breach,Your right to use the Website will cease immediately.

9.10 We will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material that You suffer as a result of using the Website or downloading any material posted on the Website, or on any website linked to the Website.

9.11 It is prohibited to sell or transfer Player Accounts and/or any rights to Player Accounts (including proprietary rights) to third parties (including other Players) or to deliberately lose chips or Games in order to transfer chips to another Player. An intentional loss of the Game or a chip occurs when You lose a hand or a game in order to transfer money to another Player.

9.12 Masking IP or location is not allowed and We reserve the right to close any Player Accounts and void any wagers, bonus and winnings if the Player Account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN and Proxy Servers.

9.13 You agree that you shall not, and shall not permit any third party to:

9.13.1 reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of any software associated with the Games, Our software, the software of our Licensors, the Website, or the Service;

9.13.2 modify, remove, or obscure any proprietary notices, trademarks, or copyright notices placed on the Website, the Games, Our software, or the software of Our Licensors;

9.13.3 copy, reproduce, distribute, or otherwise exploit the Games, Our software, the software of Our Licensors, the Website, or Our Service, in whole or in part, by any means or for any purpose whatsoever, except as expressly permitted by Us in writing;

9.13.4 use Our software, Our Service, Games, the software of Our Licensors, or any part of the Website other than as integrated with the Website and solely for the purpose of playing the Games;

9.13.5 engage in any act or omission that may damage, impair, or otherwise adversely affect Our name, image, reputation, goodwill, or that of our Game Providers or any of our Licensors.

9.14 You agree that, both during the term of this Agreement and for a period of one (1) year following its termination or expiration, you will not make, publish, or distribute any statements, whether written or oral, that are false, negative, or disparaging regarding Spinvoyage, its business, employees, directors, shareholders, contractors, services, or reputation. This includes, but is not limited to, statements that contain defamatory content, factually false claims that cause harm, or misleading or deceptive information. You further agree not to disclose any confidential or proprietary information related to Spinvoyage or its affiliates. Additionally, you shall not engage in any form of communication that is harassing, abusive, obscene, or discriminatory in nature, nor shall you make statements that are unlawful or unrelated to Spinvoyage’s services, or business operations. Any breach of this provision may result in legal action, including injunctive relief, monetary damages, and any other remedies available under applicable laws. Spinvoyage reserves the right to take all necessary measures to protect its interests and reputation.

10. ANTI-FRAUD POLICY

10.1 The Company strictly prohibits illicit activities, including money laundering and terrorism financing, and reserves the right to investigate suspicious accounts at any time.

10.2 The Company has a strict anti-fraud policy and utilizes various tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

• participating in any type of collusion with other Players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts (Duplicate Account)
• other types of cheating

or becomes bankrupt in the country of their residence, the Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the Player. This decision is at the sole discretion of the Company and the Player will not be notified or informed about the reasons for such actions. 

10.3 The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the Player.

10.4 In the event of chargeback at the Player Account, the Сasino reserves the right to:

• charge the Player a sum equivalent to the Players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback;
• claim further damages and financial losses from the Player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.);
• close Player's Account and/or discard all and any winnings gained as a result of such act or attempt to act.

10.5 The Casino has zero tolerance to advantage play. Any Player who will try to gain advantage of Casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, additionally to initiate a potential investigation for the reasons of:

• use of stolen cards;
• chargebacks;
• creating more than one Player Account in order to get advantage from Сasino promotions;
• collusion and any form of suspicious play, including sharing information or splitting prize pools;
• providing incorrect registration data;
• bad-faith actions, such as placing bets on closed markets or taking advantage of system errors;
• providing of forged documents;
• any other actions which may damage the Casino.

10.6 The Casino retains the discretion to deny you access to any bonus promotions if your bonus-to-deposit ratio reaches 50%.

10.7 The Casino reserves the right to close Your Player Account and to refund to You the amount on Your Player Account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

10.8 To verify a Player`s Account, Сasino’s management requires documents (ID, registered address utility bills еtc.) in Latin or Cyrillic alphabet. In case a Player doesn’t have an opportunity to provide documents in above-mentioned alphabets, the Casino reserves the right to demand video verification where the Player shows their documents. Failure to comply with KYC verification may result in account closure.

10.9 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of Our system. Fraudulent actions, including chargebacks, may lead to penalties, loss of winnings, withheld payments, and possible termination of the Player Account. Payments may be suspended until investigations are concluded, and users are responsible for any damages caused by fraudulent activities. Criminal charges will be brought against any Player or any other person(s) who has/have manipulated Our system or attempted to do so. The Casino reserves the right to terminate and/or change any Games or events being offered on the Website.

10.10 Should You become aware of any possible errors, incompleteness or any other kind of vulnerability in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Casino any error, incompleteness or vulnerability in the software immediately. Should You fail to fulfil such obligations, the Casino has a right to full compensation for all costs related to the error, incompleteness or vulnerability in the software, including any costs incurred in association with the respective error/incompleteness/vulnerability and the failed notification.

10.11 Any deposit has to be wagered 1 time in slots (Player must place bet one time of their deposit amount)before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, Player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

10.12 The Casino is not a financial institution and thus should not be treated as such. Your Player Account will not bear any interests and no conversion or exchange Services (including fiat-crypto exchange) will be offered at any time.

10.13 The Casino reserves the right to terminate and/or change any Games or events being offered on the Website.

11. DEPOSITING

11.1 The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Contact Our Support team at support@spinvoyage.com to inquire about the payment methods that are most favorable for Your country of residence.

11.2 Depending on the method selected, deposits can incur charges from Your bank side, independently for bank wire transfers and/or other methods of payment. You are solely responsible for Your own bank charges that You may incur due to depositing funds with Us.

11.3 Using third-party payments is prohibited. You must make deposits only from a bank account, bank cards, or other payment methods that are registered in Your own name. If We determine during the security checks that You have violated this condition, Your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third-party accounts.

11.4 Please note that the minimal amount of deposit is 10 CAD or its equivalents in other currencies. The minimal amount may differ in different payment methods it will appears when choosing the payment method. The maximum amount of deposit depends on the payment method You decide to use and will appear when choosing the payment method.

11.5 You agree that You are fully responsible for paying all monies owed to Us. You must make all payments to Us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse Us for any charge-backs, denial or reversal of payment You make and any loss suffered by Us as a consequence thereof. We reserve the right to also impose an administration fee of €50, or currency equivalent per charge-back, denial or reversal of payment You make.

11.6 We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by You and You agree to be bound by their terms and conditions providing they are made aware of You and those terms do not conflict with these General Terms and Conditions. If You deposit funds by either a credit card or a debit card, Your Player Account will only be credited if We receive an approval and authorisation code from the payment issuing institution. If Your card issuer gives no such authorisation, Your Player Account will not be credited with those funds.

11.7 You agree to fully pay any and all payments and charges due to Us or to payment providers in connection with Your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of Your deposits, and in any such event You will refund and compensate Us for such unpaid deposits including any expenses incurred by Us in the process of collecting Your deposit, and You agree that any winnings from wagers utilising those charged back funds will be forfeited. You acknowledge and agree that Your Player Account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to Your local jurisdiction. Furthermore, the Player Account does not bear interest on any of the funds held in it.

11.8 All transactions made on Our Website might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

11.9 If You deposit using Your credit card, it is recommended that You retain a copy of transaction records and a copy of the General Terms and Conditions.

11.10 Internet Gambling may be illegal in the jurisdiction in which You are located; if so, You are not authorized to use Your payment card to deposit on the Website. It is Your responsibility to know the laws concerning online gambling in Your country of domicile.

11.11 The Player shall under no circumstances place a bet or attempt to place any bet the amount of which, calculated together with any other bets then outstanding, exceeds the Player’s available credit balance with Spinvoyage, being the net amount on deposit with Spinvoyage (after all adjustments in respect of taxes, winnings and losses up to the time of placing of the bet). It shall be the Player’s responsibility before placing a bet to determine whether the Player’s available credit balance will be exceeded by placing a bet.

11.12 If, owing to a system malfunction or for any other reason, Spinvoyage accepts a bet in the circumstances referred to above, it shall be entitled at its election either prior to, during or after the outcome of the event or contingency upon which the bet was placed, to honour the bet or to refund the Player’s stake in respect of the bet without regard to any winnings thereon. Alternatively, Spinvoyage may restrict the size of any stake without notification to the Player, to ensure that the available credit balance is not exceeded.

11.13 Acceptance by Spinvoyage of a bet over the available credit balance shall not constitute a waiver of its rights –

• to collect from the Player all amounts (including losses) arising from any such bet, or
• to enforce the appropriate limits at any later time.

11.14 Spinvoyage shall debit the Player’s betting Account in respect of bets accepted by spinvoyage.com on an ongoing basis.

11.15 The Customer shall be entitled to replenish any deposit referred to above at any time.

11.16 No interest shall accrue in respect of any monies held in a betting account.

11.17 No credit may be offered by Spinvoyage to any Player.

11.8 The internal operating currency of the Website is Euro. Due to this fact, in case You transact in other currencies, the amount deducted from Your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of Your bank and/or the Casino's payment processing system.

12. WITHDRAWAL POLICY

12.1 The minimal amount for withdrawal is CAD 20 or its equivalents in other currencies. The maximum amount for withdrawal depends on the payment method You use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments and multiple withdrawals may be combined into a single transaction.

12.2 The Casino reserves the right to check Your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check Your identity. In case You provide false/incomplete Personal Data or in case If Your Player Account is suspected of abuse or fraudulent activity, the withdrawal can be refused and the Player Account terminated, of which You will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the Player may be required. Security checks of Your identity, particularly for first-time or large withdrawals, may cause additional delays of withdrawals of Your funds.

12.3 To make a withdrawal, a Player needs to wager the last deposit by placing bets in Slots for a total amount of x1 (one time) the deposit amount. Deposits must be legal and originate from Your Player Account with third-party transactions strictly prohibited. Fraudulent payments will result in Player Account closure.

12.4 Any winnings can be only withdrawn with the payment methods You have previously deposited with unless alternative proof of ownership is provided. Incorrect withdrawal details are the player's responsibility, and funds will be refunded to the original payment method whenever possible. The Company is not responsible for lost funds due to incorrect information.

12.5 The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.

12.6 Multiple deposit methods may result in split withdrawals. Crypto/Withdrawals are sent to the provided crypto wallet address. Errors in wallet details are the player’s responsibility, and the casino is not liable for losses due to incorrect information.

12.7 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

12.8 We process withdrawals 7 days a week, with processing times up to 24 hours. Withdrawals have a 24-hour waiting period in case of possible cancellation. Withdrawals made Friday through Sunday may be cancelled until Monday. Security checks may cause delays, especially for first-time withdrawals or large amounts. Verification takes up to 48 hours, excluding weekends. Certain limits apply based on withdrawal amounts and play history, and processing delays may occur on weekends and holidays. In general rule all Bank Transfer payouts are in principle processed as soon as possible, but in special cases all Bank Transfer payouts are within three (3) banking days.

12.9 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges, fees, etc. by the intermediary banks. These charges remain outside the influence of The Casino.

12.10 The maximum withdrawal amount processed to a player is CAD 7,500 per week and CAD 20,000 per month, unless otherwise specified in the General Terms and Conditions of a specific promotion. Exceptions may be made to Players with a higher VIP level, if any, at the Casino's sole discretion. 

12.11 If You win more than CAD20,000, the Casino reserves the right to divide the payout into monthly installments of maximum CAD20,000 until the full amount is paid out. 

12.12 The withdrawal can be divided into parts/chunks. Chunk is the maximum amount per transaction that the payment provider can process at once. The amount of one chunk can be changed by the provider.

12.13 Once a withdrawal is requested, it will remain pending for between 0-48 hours. Withdrawals are not processed on weekends and holidays. However, please be aware that depending on the payment method You are using, the funds may take a few days to arrive. Details regarding the timing for withdrawals in respect to the method utilized are available on the relevant pages of the Website, as may be amended from time to time.

12.14 All progressive jackpot wins will be paid in full. 

12.15 Finally, please keep in mind the Casino is not a financial institution. Your Player Account will thus not bear any interests and no conversion or exchange Services will be offered at any time.

12.16 Please note that We cannot guarantee successful processing of withdrawals or refunds in the event You breach the Use of Player Account policy stated in Section 8 of these Terms and Conditions.

12.17 A Player may not submit a new withdrawal request while a previous request is still pending. Subsequent requests will only be accepted once the initial request has been fully processed or resolved

12.18 Maximum cumulative profit on all Casino Games (excluding any progressive jackpot wins) in a 24 hour period by each Player shall be capped at CAD 70,000 (or currency equivalent). If your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the limit within the 24 hour timeframe you will be paid out up to CAD 70,000 and any excess profits may, at our discretion, not be paid to you.

13. MONITORING OF BETTING ACCOUNT ACTIVITY

13.1 Spinvoyage is both entitled and legally obliged to monitor all betting account activity for irregular or unlawful activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Player’s Account.

13.2 Spinvoyage may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Player’s Account if there is evidence of Prohibited Activity and/or being evidence:

• of the misuse or abuse by the Player or any person acting in concert with or on behalf of the Player, of bugs, glitches, or errors of the Services.
• of the use by the Player, or any person acting in concert with or on behalf of the Player, of bots or any other form of artificial intelligence.
• that the Player or any person acting in concert with or on behalf of the Player, has hacked, attacked, or abused the Services or any servers, software, or other components of the Services.
• that the Player or any person acting in concert with or on behalf of the Player, has used VPNs or other software to circumvent any geographic limitations applicable to the Services.
• that the Player has participated in, aided, or facilitated criminal, fraudulent and/or illegal activity of any kind.
• that the integrity of the event on which betting has been struck is called into question.
• that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated.
• that match-rigging, collusion, match-fixing, cheating or other unethical activity has taken place, and/or
• that the Player is prohibited from engaging in betting by any term of his/her employment contract, any law, or any rule of a sporting governing body applicable to the Player.

14. REFUND POLICY

14.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed their Player Account and provides the proof of this unauthorized access.

14.2 All refund requests undergo verification and may be denied at the sole discretion of Company deposits made through third-party payment providers must be refunded via the same system, and users must provide identity verification documents upon request. If You have funded Your Player Account with a credit card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases You have made. If Your withdrawals exceed the total amount deposited, any excess amount will be paid to You via one of our alternative methods available. Service commissions on winnings are non-refundable; however, if a commission exceeds the stated amount, users may request a partial refund. 

14.3 Before a refund is processed all bonuses and winnings in Your balance will be deducted prior to calculating the amount to be refunded.

14.4 In case any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by Our payment processors or by the Casino, We will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

14.5 All costs that may occur upon refund procedure are on the Player.

15. DORMANT ACCOUNTS

15.1 An inactive (dormant) account is a Player Account which a Player has not logged into or logged out of for six (6) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of Your Player Account, if less) as long as the balance of Your Player Account remains positive.

15.2 You authorise the Casino to debit this fee from Your Player Account at the beginning of the month following the day on which Your Player Account is deemed inactive, and at the beginning of every subsequent month that Your Player Account remains inactive. The Casino will stop deducting the fee if the Player Account balance is zero or if the Player Account is re-activated.

16. EXPIRY PERIOD

16.1 You agree that any claim and/or cause of action arising out of or related to the General Terms and Conditions or a Service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.

17. COMPLAINTS

17.1 If you have any complaints regarding our Services, you must contact our Support Team at [email protected] All communication must be conducted using the email address registered with your Player Account. Only the registered account holder may submit a complaint. It is strictly prohibited to assign, transfer, or sell your complaint to any third party. Any complaints received from non-account holders will be dismissed.

17.2 NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.

17.3 Complaints are initially handled by our Customer Support Department. If the issue is not resolved at that level, it will be escalated internally to the relevant department or a Customer Support Manager. You will be informed of the progress of your complaint within a reasonable timeframe. The Company will make every reasonable effort to assist in reaching a fair and timely resolution. All such discussions will be conducted privately and not made public.

17.4 If no resolution is reached, the Company may, at its sole discretion, refer the dispute to arbitration. Arbitration proceedings will not begin until either:

• The Support Managers jointly conclude that further negotiation is unlikely to result in resolution, or
• Thirty (30) calendar days have passed since the escalation.

Disputes involving amounts exceeding US$500 will be reported to the Gaming Board of Anjouan pursuant to applicable law.

17.5 Subject to the escalation process described in Section 17:

a) The Company may, at its sole discretion, apply to a court with proper jurisdiction to obtain an injunction preventing the disclosure of confidential information.

b) All other disputes arising under or in connection with the Services shall be exclusively referred to and finally resolved by the Gaming Board of Anjouan. Any decision or award rendered shall be final and binding on both parties and enforceable in any court of competent jurisdiction.

c) In relation to disputes between users, you agree that a random number generator (RNG) determines the outcome of randomly generated events. In any conflict between the result shown on the user’s device and that recorded on the Game server, the server’s result will take precedence. The Company’s records shall serve as the conclusive authority in all such matters. This does not prejudice any legal rights or remedies available to you.

d) Claims or disputes must be submitted within fourteen (14) calendar days from the date of the original transaction or event giving rise to the claim. All such claims must be directed to our Support Department at support@spinvoyage.сom.

17.6 All dispute resolution proceedings under these Terms shall be conducted privately and treated as strictly confidential to the extent permitted by applicable law. Neither party shall disclose the existence, content, or outcome of any such proceedings, nor shall any materials submitted during such proceedings be admissible in any other legal or administrative matter. Notwithstanding the foregoing, this confidentiality obligation shall not prevent either party from filing a petition to vacate or enforce an award, nor shall it restrict any disclosures required by law or legal process.

17.7 Nothing in this section shall affect any rights or remedies available to you under applicable law or equity. By accepting these Terms and Conditions, you expressly consent to the jurisdiction of the Government of the Autonomous Island of Anjouan, Union of Comoros, for the resolution of any dispute arising out of your use of the Services. Where applicable, such hearings may be made public in accordance with local legal requirements.

17.8 In the event of any dispute between You and the Company, You acknowledge and agree that all outcomes of games and Services involving random events shall be determined by a certified Random Number Generator (RNG). In case of any discrepancy between the results displayed on Your device and those recorded by Our servers, the results on Our servers shall prevail. Without limiting any other rights or remedies available to You, You agree that the Company’s server records shall be the final authority in determining the terms of Your use of the Services and the results of any associated activity.

17.9 You also have the right to request that any unresolved dispute be submitted to the Gaming Board of Anjouan for formal investigation in accordance with applicable dispute resolution statutes. Any decision or award rendered by the Gaming Board shall be final, binding, and enforceable in any court of competent jurisdiction.

17.10 Any claims or disputes must be submitted within fourteen (14) calendar days from the date of the transaction or event giving rise to the claim. Claims submitted outside of this timeframe will not be considered. All claims or disputes must be raised through our customer support team by email at [email protected].

17.11 By using the Services, you irrevocably consent to the exclusive jurisdiction of the Government of the Autonomous Island of Anjouan, Union of Comoros, for the resolution of any and all disputes arising from or related to the Gambling Services or use of the Website.

17.12 When We wish to contact You regarding such a dispute, We will do so by using any of the contact details provided in Your Player Account.

17.13 Disputes on FIAT-related transactions. Any issues, disputes, or discrepancies arising from FIAT currency transactions conducted on our Website must be formally reported to spinvoyage.com within thirty (30) calendar days from the date of the transaction(s) in question.

17.13.1 Issues or disputes submitted after this 30-day period will not be accepted for resolution. Such transactions will be deemed final and ineligible for further review or assistance from the Company.

17.13.2 Attempts to bypass this requirement by publicly posting complaints relating to FIAT transactions—whether online or offline, on forums, social media platforms, or any other public domain—will not override or alter this rule in any way.

17.13.3 The Company will not entertain or investigate any fiat transaction-related issues submitted beyond the stipulated timeframe. There shall be no exceptions to this rule.

17.13 No Class Action. You agree, without the ability to revoke, to forgo any rights you may have to join or be a part of a class action, in any lawsuit, arbitration, or other legal proceeding against Us, arising from or relating to these Terms or any Service provided.

18. NON TRANSFERABILITY

18.1 You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these General Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of Player Account, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.

19. MATTERS BEYOND OUR CONTROL

19.1 We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside of Our control despite Our execution of reasonable preventative measures such as: an act of God; trade or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and We will not be liable for any resulting loss or damage that You may suffer. In such an event, We reserve the right to cancel or suspend the Service without incurring any liability.

20. ASSIGNMENT

20.1 Neither these General Terms and Conditions nor any of the rights or obligations hereunder may be assigned by You without the prior written consent of Us, which consent will not be unreasonably withheld. We may, without Your consent, assign all or any portion of Our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.

21. GOVERNING LAW

21.1 The law governs these General Terms and Conditions in force in the state of Anjouan in the Union of Comoros. You unconditionally and irrevocably submit the exclusive (sole) right of the courts of the state of Anjouan in the Union of Comoros jurisdiction to settle any dispute resolutions (including claims for compensation and counterclaims), that may arise because of the creation, validity, effect, interpretation or action, or legal relations established by the General Terms and Conditions or in any other manner arising from the General Terms and Conditions. You irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of Our company to take proceedings against You in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

21.2 In the event of a dispute, You acknowledge and agree that the records of the servers upon which the Services are run will be considered to be the final authority in determining the outcome of any claim/complaint.

22. INTELLECTUAL PROPERTY

22.1 Any unauthorised use of Our name and logo may result in legal action being taken against You.

22.2 As between Us and You, We are the sole owners of the rights in and to the Service, Our technology, software and business systems (the "Systems") as well as our Website must not use Your Player Account for Your own commercial gain.

22.3 You may not use Our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or Our Services in connection with any product or service that is not Ours, that in any manner is likely to cause confusion among Players or in the public or that in any manner disparages Us.

22.4 You acknowledge and agree that the Game Providers are the sole and exclusive owners of the Intellectual Property Rights relating to the Games.

22.5 Except as expressly provided in these General Terms and Conditions, We and Our Licensors do not grant You any express or implied rights, license, title or interest in or to the Systems or the Marks and all such rights, license, title and interest specifically retained by Us and Our Licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against You.

22.6 Subject to these General Terms and Conditions, and Your compliance with them, We grant to You a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service for Your personal non-commercial purposes only. Our license to You terminates if Our agreement with You under these General Terms and Conditions ends.

22.7 Save in respect of Your own content, You may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as We expressly permit in these General Terms and Conditions or otherwise on the Website. No information or content on the Service or made available to You in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.

22.8 Any non-compliance by You with this Clause may also be a violation of Our or third parties' intellectual property and other proprietary rights which may subject You to civil liability and/or criminal prosecution.

23. SEVERABILITY

23.1 In the event that any provision of these General Terms and Conditions is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these General Terms and Conditions shall not be affected.

24. SELF-EXCLUSION

24.1 If You feel You have a gambling issue and You want to take immediate steps, We offer the option to exclude Yourself from Your own Player Account for a period of Your choice. Simply contact Our Support team or send Us an email to [email protected] from Your registered email address.

24.2 If You want to close Your Player Account for a different time frame or for an indefinite time, please contact Our customer support team from Your registered email address, clearly stating ‘self-exclusion’ and mention the applicable period for which You wish to be excluded. 

24.3 At times, We may place an Player Account on a short self-exclusion period if We believe it to be in the best interest of the Player. This will be communicated via email. 

24.4 Your responsibilities:

• You agree not to attempt to fund or place wagers on your Player Account during the period of self-exclusion.
• You agree not to open any new Player Accounts during the self-exclusion period.
• While the Casino will take reasonable steps to prevent You from engaging in gambling on Our Website, it is Your responsibility to comply with the terms of the self-exclusion.

24.5 If You breach Your self-exclusion responsibilities, the Company will not be liable for any damages You may suffer. Any losses incurred during the period of Your self-exclusion will not be reimbursed.

24.6 We would also appreciate any kind of feedback regarding the reason for closing, especially if there is something We could have done better.

25. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED

25.1  Spinvoyage Sportsbook shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it; provided that –

• Multiple bets are not accepted where the outcome of one part of the bet contributes towards the outcome of another. If the Player inadvertently or deliberately backs a related contingency in a multiple bet, the bet will be voided and the stake returned;
• Any multiple stake made up of more than one selection from the same event will be deemed to be a related contingency, (e.g. Chelsea to win the semi-final onto Chelsea to win the Tournament), and
• Any multiples involving the same team or its players or the same selection will be deemed to be a related contingency (e.g. Haaland to be Man of the Match and Manchester City to win the match.)

25.2 Spinvoyage may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Player to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.

25.3 Spinvoyage may determine the minimum or maximum amounts that a Player may win or lose in respect of a bet, whether in general or in any given case. It shall be the responsibility of the Player to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.

25.4 Spinvoyage may, in its sole discretion, from time to time offer the opportunity to Players to place bets during the course of a certain event (“bets in-running”), provided that:

• Spinvoyage.com will not accept bets in-running in respect of an event that forms part of a series of events over a period of time, and
• If the relevant event is not televised, no bets in-running shall be offered.

25.5 The nature and extent of any spreads offered by Spinvoyage shall be determined from time to time at the sole discretion of the Spinvoyage Sportsbook trading team, and it shall be the responsibility of the Player to enquire, before placing a bet, what the ruling spread is.

26. PROCEDURE FOR PLACING BETS

26.1 The Player shall place their bets via the internet or through such other electronic media as may be made available by Spinvoyage.

26.2 Irrespective of the origin or physical location of the Player or any electronic signal pursuant to which bets are struck, any betting transaction between Spinvoyage sportsbook and the Player shall be valid only once such bet has been accepted by the server operated by Spinvoyage. Until acceptance, no communications from the Spinvoyage shall be binding on Spinvoyage Website and all information displayed on the Website constitutes an invitation to play only. Should Sportsbook Spinvoyage elect to waive a rule in the interest of fair play to the Spinvoyage or for any other reason, such waiver shall apply only in respect of the specific transaction involved and shall not set a precedent for the future.

26.3 Any bet accepted by Spinvoyage will be deemed to have been placed at the licensed premises.

26.4 Spinvoyage may in its sole discretion elect whether to accept or reject a bet requested, or any component thereof.

26.5 The Player authorises and consents to each electronic or other communication relating to any bet placed being recorded by Spinvoyage in such manner as Spinvoyage deems fit and to such records being retained for as long as Spinvoyage deems necessary. The Customer acknowledges that Spinvoyage is required to keep such records by law and that such records may be used by Spinvoyage for the investigation and resolution of disputes which may arise between itself and the Player or for any other lawful purpose.

26.6 The Player shall bear the responsibility of ensuring that the bet is accurately placed and recorded by Spinvoyage. Spinvoyage shall furnish such confirmation of a bet to the Player as may be required by law or reasonably requested by the Player.

26.7. Spinvoyage shall accept bets during normal business hours and at such other times as Spinvoyage may deem fit.

26.8 The Player shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which the Player proposes to place a bet.

26.9 The placement of a bet on any market signifies the Player’s acceptance of the Rules published on the Spinvoyage website in respect thereof and of these General Terms and Conditions.

26.10 While Spinvoyage will endeavour to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine in its sole discretion. To the fullest extent permitted by law, the Player indemnifies and holds Spinvoyage harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.

26.11 The time of acceptance of a bet shall be the time at which such bet was recorded on the wagering software operated by Spinvoyage sportsbook.

26.12 Any bet accepted after the “off” or starting time of the event on which such bet is struck (other than bets in-running) shall be null and void and of no force or effect. Any bets taken on results already known at the time of the placement of such bets will be voided/cancelled by Spinvoyage. 

26.13 Additional or new markets may be made available on the Sportsbook Spinvoyage from time to time. It is the responsibility of the Player to read and accept the market rules applicable to such markets before placing any bets.

27. RESTRICTIONS ON BETTING

27.1 No person who in any manner participates in an event on which betting is offered by Spinvoyage may place a bet on any such event on the Sportsbook on the Spinvoyage website.

27.2 Any bets placed and/or erroneously accepted in contravention of Clauses 25.1 or 25.2 shall be declared void and cancelled.

27.3 Syndicate Betting is strictly prohibited by spinvoyage.com. Syndicate Betting occurs when a group of persons acts together for the purposes of placing a bet or series of bets on the same event or market. Spinvoyage reserves the right to void all bets in relation to such Syndicate Betting and to withhold payment of winnings, whether temporarily or permanently, pending the conduct of (and contingent upon the outcome of) an investigation.

28. VOID BETS

28.1 Spinvoyage reserves the right to declare any bet wholly or partially void, if any such bet

• has been offered, placed, or accepted as the result of an error.
• has been accepted in circumstances in which such a bet would not ordinarily have been accepted, e.g., owing to technical problems occurring in relation to the operation of the Website.
• has been placed in consequence of, or in the process of, Syndicate Betting.
• has been struck in relation to an event of which the result was already known, unlawfully determined, or influenced by unlawful conduct.
• has been struck in relation to an event in respect of which a subsequent announcement has been made which significantly alters the prevailing odds in respect of such bet.
• is affected by any other state of affairs beyond the control of Spinvoyage arising subsequent to the placement and acceptance of such bet, which materially affects the conduct of the event on which such bet was struck or the prevailing odds available in respect thereof, including acts of God, a national, provincial or global state of emergency, an epidemic or pandemic, or any other similar phenomenon.

28.2. Spinvoyage may declare a bet wholly or partially void in the event of any malfunction occurring or found to have occurred in relation to such bet.

28.3. For the purposes of Clause 28.2, the word “malfunction” shall mean any technical, operational, communication, electronic or programming error, defect, flaw or failure, whether immediately detectable to spinvoyage.com and/or the Player or not, occurring on the Website or in any –

• device, hardware, or equipment
• betting system or software, programme, data file or any other content derived therefrom, or
• game software, programme, data file or any other content derived therefrom

owned or utilised by the Player for the purposes of betting (for the purposes of (i) above) or operated and/or made available by spinvoyage.com and downloaded and/or accessed and/or utilised by the Player for the purposes of betting, which

• causes any game or product on which betting is offered to operate otherwise than in accordance with the rules published on the Website in respect of such game or product
• corrupts, suspends, or interrupts the normal and/or intended manner of operation of any game or product on which betting is offered, or
• results in an outcome which is manifestly out of alignment with the normal and/or intended manner of operation of any game or product on which betting is offered

28.4 Spinvoyage may void a bet at any stage, irrespective of whether –

• the event in respect of which such bet was struck has been settled or not, or
• the Player has received any form of notification from the Website that such bet is a winning bet and/or that winnings in any amount are payable in respect of such bet.

28.5. In the case of an invalid selection and/or subsequent scratching in a multiple or combination bet, the invalid selection shall be ignored, and the stake shall run onto the other selection in the bet at the price indicated on the ticket/betting slip issued.

28.6. Spinvoyage reserves the right to withhold payment and/or to declare bets void on an event (or series of events), if there is sufficient evidence that –

• The integrity of the event has been called into question.
• The price(s) or pool have been manipulated, or
• Match-rigging or fixing has taken place, or the event is under investigation as the result of an allegation to that effect.

29. ERROR

29.1. Spinvoyage reserves the right, in its sole discretion, to adjust, limit, cancel and/or reject any bet found to have been accepted in error.

29.2. If an official correction is made in respect of any price on any event that had previously been incorrectly transmitted, all bets struck at that original price shall be settled at the corrected price.

29.3. Should any odds in respect of a bet or event have been misstated –

29.3.1 As a result of a system or computer malfunction, or

29.3.2 In consequence of any other error, in circumstances where it is clear that the odds so stated have been skewed or misstated, when compared with the odds prevailing in the greater market, the bet or event will be deemed to have taken place on the correct price/s which were available in the general market at the time the bet was struck, and all winning bets will be settled at such price/s.

30. RULES OF INDIVIDUAL GAMES AND BETTING EVENTS

28.1. Where Rules are published on the Spinvoyage website in respect of any market, Game or other event or contingency on which betting is offered, it is the responsibility of the Player to ensure that he/she has read and understood those Rules in full, and agrees to be bound by them.

28.2. Any such Rules form part of, and are subject to, these General Terms and Conditions, and contain important provisions relating not only to the mechanics of the relevant Game, event or contingency and the manner in which, and the restrictions subject to which, which betting may take place, and must be read in full by the Player before he/she engages in play or betting on any such market, game, event or contingency.